Policies

Shipping Policy

Last updated: May 2026

🚚 Free shipping on all US orders over $75 — automatically applied at checkout.

Delivery Timeframes

We ship fast. Most orders leave our warehouse within 1 business day of being placed.

Shipping Rates

Order Tracking

You'll receive a confirmation email with your order number once your order is placed. Once your order ships, a tracking number will be sent to the email you provided at checkout.

Allow up to 24 hours for tracking information to activate after shipment confirmation.

US Shipping Only

Currently, Elevn ships to US addresses only (all 50 states + Washington D.C.). We're working on international shipping — check back soon.

Lost or Damaged Shipments

If your package arrives damaged or goes missing in transit, reach out to us at elevn@polsia.app within 7 days of the expected delivery date. We'll make it right.

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